Return Authorization Form

Return Authorization (RA) Form

To request a return of new, unopened, unused Aiphone items, please complete the form, below.

Upon completion of all required fields and submission, Aiphone Customer Service will return to you your RA number under which you can return your new product. Inbound freight must be prepaid by shipper. If any items are found to be disqualified for credit, they will be returned to you freight collect.

AIPHONE’S RETURN POLICY (RA):

Current Aiphone products may be returned for credit with prior approval. To qualify for credit, equipment must be in brand new, uninstalled, and unused condition, in original undamaged cartons, with all accessories included and unopened. All returned products will be carefully inspected, and if they do not meet our criteria for credit, they will be returned to the customer at their expense. Product must be returned within one month (30 days) of receiving the Return Authorization (RA) number. The original Purchase Order number is required when requesting a return and must be within within 90 days from date of purchase.

If you have equipment that has been used and you would like to send it in for Repair Evaluation, or if you have a product that is claimed to have a manufacturer’s defect and would like it evaluated for warranty credit, please fill out this Repair Order Request form.

Accepted returns will be assessed the following restocking fees:: 0% — With equal or greater value replacement order, or as a quarterly stock adjustment; 10% — With no replacement order; Unauthorized returns will not be accepted

Return Exclusions – All sales are final for the following Aiphone products:: - Discontinued items; - Custom Ordered Products (COP) or products modified by Aiphone or by the customer; - Aiphone Wire; - TW and TWS Series tower products; - Open package software (IX-SOFT, NI-SOFT, AC-Nio); - Spare Parts; - Products purchased from B-Stock

Enter Return Authorization Details:

Company Name(Required)

Account Number(Required)

Company Address(Required)

Street Address City State / Province / Region ZIP / Postal Code Country

Your Name(Required)

First Last

Email(Required)

Phone(Required)

Specify the Reason

Reason for Return:(Required)

Please select one reason

If you selected 'Other Reason', please describe reason here:

Add Products:

List all items that are being returned:(Required)

* Add a line ( + )for each item being returned - up to 10 items. Upload a list if you have more.
To avoid restock fees, please indicate replacement PO# of equal or greater value.

Model

Quantity

Original PO#

Replacement PO #

Upload lists (if any), Confirm and Submit.

If you have a list of products to be returned in electronic format, attach & upload, below.

Add files here:

Accepted file types: xls, xlsx, csv, Max. file size: 15 MB.

Confirm Your Request.

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Please note: Restock and/or re-box fees may apply and will be deducted from credit on returned product.