THE SCENARIO:
Tenants at an affordable, high residency housing complex were having issues with their intercom not functioning after an electrical storm. While their on‑site guard station could still call and communicate to the tenant stations, the entrance station had stopped working entirely.
It was concluded the storm had fried the main display module. Getting the system repaired or replaced quickly was critical because their local building code required all multi‑tenant buildings to have an intercom for visitor screening.
THE SOLUTION:
The building owner hired a local dealer who reached out to us for help locating the part needed. It happened to be sitting new on the shelf of one of our long-time distributors, located on the other side of the country.
To work, the new module needed to be programmed on the older system, which would be labor intensive and costly. Hoping to avoid this high cost for his customer, the dealer sent the old module to us for a repair evaluation instead. During the inspection at our Redmond, WA facility, a blown fuse was discovered. When it was replaced, the module fired right up with its previous programming still intact and functional.
