THE SCENARIO:
A busy distribution center recently expanded to include 13 additional fulfillment locations across the country. Due to this large expansion, management at headquarters realized they had security challenges to overcome at these spread-out hubs.
There was a mix of employees and independent trucking agencies who entered the gated properties every day. Each location had an access control system and employees could unlock the gate, but third‑party personnel could not. Those drivers would have to contact customer service, who would call receiving teams to let them know drivers were waiting at their gate. If no one on the receiving team could be reached, deliveries could be delayed. Fulfillment centers did not have a way of verifying ID before unlocking the gate.
Management wanted an efficient solution that would integrate with their access system, allowing drivers to be identified directly from their headquarters.
THE SOLUTION
Management at the main distribution headquarters selected an IP video intercom to add driver screening capability to their existing access control system.
Authorized employees were able to use their credentials to unlock the gate while third‑party personnel now had a convenient way to directly call customer service. This eliminated the problem of busy telephone lines holding up driver requests to access the property.
When customer service reps answered calls initiated at any of the 13 locations, they could quickly confirm a driver’s ID and unlock the gate using the intercom. This efficient method of authorizing drivers from the main distribution headquarters saved time and eliminated disrupting busy receiving teams at the fulfillment centers.
Read the full Solution Showcase here.
