THE SCENARIO:
Owners of a pharmacy wanted to add two drive thru lanes to better serve customers when picking up their prescriptions. Along with better service, the two-lane addition would also help protect both pharmacists and customers by allowing pharmacy staff to stay behind a solid glass germ barrier while customers remained in their vehicles.
Like most pharmacies, prescriptions and other medications would be delivered through pneumatic tubes. To ensure all medications were provided to the correct recipients, the pharmacist needed a way to conduct a proper ID check and complete a face-to-face consultation with each person before dispensing medication.
THE SOLUTION:
After adding the lanes, an IP video intercom with two-way video was installed. Staff could stay protected from germs while helping customers using the drive thru service.
Each drive‑thru station had a large touchscreen and HD camera, which allowed pharmacists to make sure meds were distributed properly by verifying IDs and speaking face‑to‑face with customers.
