A Guide to Choosing an Intercom System for Emergency Communication

Emergency communication systems, also known as emergency two-way communication systems, serve as lifelines in critical situations. Emergency call boxes and blue light emergency towers provide immediate access to help when it is needed most. With so many options available, how do you choose the right one for your specific needs? This comprehensive guide will walk you through everything you need to know about emergency communication systems and intercoms, from understanding their fundamental purpose to navigating the complexities of choosing the right solution.

What is an emergency communication system?

An emergency communication system is a network of communication devices strategically placed throughout a given area. Emergency devices can take the form of wall-mounted boxes and standalone blue light towers allow users to instantly connect with emergency responders, security personnel, or other designated parties. The most recognizable form of these systems is perhaps the blue light emergency towers, often seen on college campuses and in public parks. They serve as beacons of safety, visible from a distance and easily identifiable in times of crisis.

Read More: Prioritizing Campus Safety with Emergency Towers

How do emergency communication systems work?

What happens next after pushing the call button? When activated, these systems initiate a two-way communication channel to a customized recipient – this could be campus security, local law enforcement, or a centralized monitoring station. In situations where responders are nearby, light strobes on the towers and wall boxes help visually locate the distressed individual. Additionally, many modern intercom systems are SIP compatible, allowing integration to pinpoint the location of the call for a faster and more precise response.

The importance of intercom systems in emergency communication

In an age where most individuals carry mobile phones, one might question the necessity of dedicated emergency intercom systems. However, emergency intercom systems serve as a critical failsafe in various scenarios – dead batteries, poor reception, or damaged devices can leave individuals vulnerable when they need help the most. Emergency intercoms provide a dependable alternative, ensuring that help is always just a button press away.

The prominent placement and distinctive design of emergency intercoms, particularly blue light towers, serve as a visible deterrent to crime and a constant reminder of safety measures in place. Nonetheless, there are regulations requiring the installation of emergency communication systems in certain facilities or buildings.

Where are emergency intercoms typically found?

Emergency intercoms, including blue light emergency phones and call boxes, are strategically placed in various locations to maximize safety and accessibility. Common locations include:

• Educational Institutions: Campuses often feature emergency towers across open areas and call boxes in buildings.
• Healthcare Facilities: Hospitals utilize wall-mounted intercoms in stairwells, parking structures, and remote areas.
• Corporate Campuses: Large office complexes install emergency communication systems to protect employees and visitors.
• Public Parks and Recreational Areas: Emergency towers provide a safety net and serve as a visible deterrence in outdoor spaces.
• Parking Facilities: Both indoor garages and outdoor lots benefit from easily identifiable emergency call points.

Read More: Enhancing Parking Lot Emergency Communication with Intercoms and Emergency Towers

Key considerations when choosing an emergency intercom system

Who’s answering the call and how do you want to get that call?

Determine who will receive and respond to emergency calls – on-site security personnel, local police, a centralized monitoring center or a combination depending on the situation. Aiphone intercoms support rigorous call transferring between answering stations, landline phones, and cell phone numbers. With the TGW Cloud Gateway, you can call even during network outages.

Strategic placements of emergency intercoms

Begin by working with your facility and IT personnel in surveying your environment to determine the ideal number and type of intercom units needed for optimal coverage. This could include a mix of towers, wall boxes, considering factors like facility size, high traffic and low traffic zones, cellular coverage, and local regulations. Strategic placement is crucial – units should be visible and accessible, with clear sightlines between locations to create a comprehensive safety net.

Consider the benefits of integration with your existing security platform

When selecting a system, prioritize compatibility with your current security platform to ensure seamless operation within your existing infrastructure. Consider solutions that build to open standards like SIP and ONVIF® to ensure broad compatibility with VoIP phones, video surveillance, and public paging systems. Integration with major industry leaders allows for triggering campus-wide notifications and initiating lockdowns to create a comprehensive emergency preparedness and response.

Is it ADA compliant?

Most state and local laws require emergency devices that meet the Americans with Disabilities Act (ADA) for accessibility. Look for solutions that offer bright LEDs, raised lettering, and braille for those who are hard of hearing or need more distinct visual indicators. Verify the emergency buttons are at a height that is reachable for everyone.

What is your infrastructure?

Power and connectivity options are crucial considerations for an efficient emergency intercom system deployment. Prioritize solutions that can run on cables you already have in place, minimizing the need for extensive new wiring. This approach also reduces installation complexity and costs. For areas where running new cables is challenging, consider wireless solar-powered systems, especially for remote locations.

Does it offer high quality audio and video capabilities and reliable two-way communication?

Look beyond basic speaker systems to solutions offering clear, reliable two-way communication. Choosing an emergency intercom system with superior audio and video capabilities is crucial for effective crisis response. Seek SIP compatible systems for integration, allowing precise call origin pinpointing and callback functionality. Aiphone emergency intercom systems display which specific emergency tower or wall box is initiating the call on answering stations; by creating custom sound files, it enables immediate location and situational awareness.

How to check the system’s status and do maintenance?

Look for solutions that offer remote monitoring and device check capabilities and automation to quickly identify and address any issues. Choose systems that facilitate easy testing and maintenance to ensure reliability when needed most.

Is it durable and weather-resistant?

Choose systems with weather-resistant construction for outdoor units, ensuring they can withstand extreme temperatures, moisture, and UV exposure. Opt for systems that offer IP and IK protection ratings that discourage and resist vandalism attempts, maintaining system integrity in all situations.

Conclusion

Emergency intercom systems at their core are designed to facilitate immediate and reliable communication between individuals in distress and those who can provide assistance. Choose a system that streamlines emergency response with everyday security is crucial in situations where every second counts.

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