JO Series

JO Series Video Intercom with Mobile App Capability

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Frequently Asked Questions

  • How Many Stations Can the JO Series Support?

    In addition to the JO-1MDW, the JO Series supports a maximum of two door stations (with the JOW-2D) and one expansion sub master. Note that there is no equipment, modification, or work-around that will allow the device to support more than these quantities. To view a list of all JO Series stations, click here.

  • Is the JO Series Compatible With Other Aiphone Intercoms?

    The JO Series stations are not compatible with other intercom stations from Aiphone. All compatible door and sub master stations must contain the prefix of “JO”, ex. JO-DV.

  • What Type of Wire Is Used With the JO Series?

    The recommended wire for the JO Series is Aiphone’s solid, non-shielded two and four-conductor wires, part numbers 871802 and 871804 respectively. Click here to view the JO Series installation manual.

  • JO Series Wiring Distances.

    From the door station to the master station, the maximum wiring distance is 330′ (100m). From the master station to the expansion station, the maximum wiring distance is 330′ (100m).

     

    The JO Series does not offer a distance booster between the door station and the master station, or between the master station and the video expansion station. Note that increasing the gauge of the wire will not extend these distances.

     

  • What Are the Network Requirements of the JO-1MDW?

    The network requirement summary for the JO Series can be found here.

  • Audio but No Video When Receiving a Call on the Mobile App.
    • The internet connection being used by the master station may have a low upload speed. Change the Video Quality setting on the master monitor station. 

      To change the Video Quality Setting:

      1. From the MENU screen, tap [ ⚙ ] -> [Other Settings] -> [Video Quality].
      2. Select [Low] using [-] or [+] button.
      3. Tap [✓] to apply changes.
    • If more than one wireless LAN router is configured or the signal is weak, it may not be able to connect properly.
      Confirm that the connection between the wireless LAN router and the master station is stable.
    • Do not use the master monitor station near a device that uses the 2.4GHz frequency band, such as a microwave oven. It may cause a loss of connection.
    • Update the firmware of the wireless LAN router and mobile device to the latest version.
  • Mobile App Cannot Receive a Call and Connection Error Icon Is Displayed on the Master Station.

    If the set time on the master monitor station differs from the set time on the mobile device, the app may not work correctly.

     

    To change the Current Time setting:

    1. From the MENU screen, tap [ ⚙ ] -> [Date/Time] -> [Current Time]
    2. Change the current time.
    3. Tap [✓] to apply changes.
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