TECHNICAL KNOWLEDGE BASE
IXG Series
IXG Series
IXG Series IP Multi-Tenant Video Intercom
Common Issues
IXGW-(T)GW Gateway Adaptor Troubleshooting
The following suggestions, tips, and troubleshooting recommendations are for the IXGW-(T)GW Gateway Adaptor and the IXG Series App. Status LED Notifications A Green status LED indicates the IXGW-GW is actively synced to the cloud server and is ready to use. If the status… Read More
Replacing an IXGW-(T)GW Gateway Adaptor
Use the following steps to replace a once-working IXGW-(T)GW Gateway Adaptor within a functioning system. These steps assume the system configuration file is available. Mobile app registration QR codes do not need to be reissued when the IXGW-GW is replaced. Read More
What to do if the System ID and Passwords are Unknown
Summary For security, IXG Stations and adaptors can only be initialized through the IXG Support Tool using the program file the system was created with, or a new program file using the same ID and Passwords. If using a new file, the stations also need to… Read More
IXG Stations associate, but fail a setting file upload
Summary FTP and SSH are used to directly upload to each station one at a time as the last step in the programming process, or any time settings are changed in Support Tool for an existing system. During the programming process, it is possible several things… Read More
Firmware
IX-MV7 Firmware Ver. 8.0
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
Updating Station Firmware
This guide covers updating the firmware of IX | IXG Series stations with the IXG Support Tool.
IX-DVM Firmware Ver. 8.0 (Standard)
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-SSA Firmware Ver. 8.80 (Enhanced)
Improved network security level and bug fixes. Allows calls from VoIP Phones to be answered automatically. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-SS-2G Firmware Ver. 8.80 (Enhanced)
Improved network security level and bug fixes. Allows calls from VoIP Phones to be answered automatically. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IXGW-LC Firmware Ver. 4.00
Improved network security level and bug fixes. Requires IXG Support Tool 6.0.0.2. Released: 10/01/2024. Download Firmware… Read More
IXGW-(T)GW Firmware Ver. 4.82
Enables Scramble Pad function on the IXG-DM7-HID(A) (requires IXG Support Tool 6.0.0.3). Released: 04/08/2025. Download Firmware… Read More
IXG-MK Firmware Ver. 4.00
Improved network security level and bug fixes. Requires IXG Support Tool 6.0.0.2. Released: 10/01/2024. Download Firmware… Read More
IXG-2C7 Firmware Ver. 4.00
Improved network security level and bug fixes. Requires IXG Support Tool 6.0.0.2 or higher. Released 10/01/2024. Download Firmware… Read More
IXW-MA(A) Firmware Ver. 9.26 (North America Only)
TLS 1.0 and TLS 1.1 are disabled (TLS 1.2 is stillactive). Minor bug fixes. Read More
IX-RS Firmware Ver. 8.0
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-SSA Firmware Ver. 8.0
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-SS-2G Firmware Ver. 8.0
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX and IXG Series Station Operating System (OS) Versions
The OS versions of all the IX and IXG stations are listed below: IX-MV: Linux 2.6 IX-DA, BA, DV, DVF: Linux 2.6 IXW-MA: Linux 2.6 IXGW-LC: Linux 2.6 IX-MV7: Linux 3.10 IX-RS: Linux 2.6 IX-2C7: Linux 2.6 IXG-DM7: Linux 2.6 IXGW-GW: Linux 3.10… Read More
IX-DA Firmware Ver. 8.0
Fixed SSL Security Algorithm Security updates Released: 09-27-23 Download Firmware… Read More
IX-BA Firmware Ver. 8.0
Fixed SSL Security Algorithm Security updates Released: 09-27-23 Download Firmware… Read More
IX-EA Firmware Ver. 8.80 (Enhanced)
Improved network security level and bug fixes. Allows calls from VoIP Phones to be answered automatically. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-EA Firmware Ver. 8.0 (Standard)
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-DVM Firmware Ver. 8.80 (Enhanced)
Improved network security level and bug fixes. Allows calls from VoIP Phones to be answered automatically. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IXGW-(T)GW Network Flow Chart
This guide shows the network traffic flows on IXG Series systems that use the IXGW-(T)GW for mobile app integration.
What to do if the System ID and Passwords are Unknown
Summary For security, IXG Stations and adaptors can only be initialized through the IXG Support Tool using the program file the system was created with, or a new program file using the same ID and Passwords. If using a new file, the stations also need to… Read More
IXG Series Application Notes
Importing IX Series Configuration Files into IXG Support Tool
This guide covers how to import existing install files from IX Support Tool to the IXG Support Tool.
IXG App Operation Manual
This end-user focused app note goes over how to operate the IXG Intercom App.
Milestone™ XProtect® Integration in IXG Support Tool
This document explains how to integrate IX and IXG Series stations with Milestone’s™ XProtect® software.
Redeploying IX-SOFT to a New PC
These documents explain how to move IX-SOFT to a new PC. There are two versions, depending on if you are using IX Support Tool or IXG Support Tool.
Speed Dial Definitions for IX | IXG Series Answering Stations
This chart explains the functions of the different speed dial buttons available to IX | IXG Series answering stations, including the IX-MV7, IX-SOFT, and IXG-MK.
Wiring Diagram: Elevator Control with the IXGW-LC and ACS-ELV
These wiring diagrams shows how to wire the AC Series’ ACS-ELV Elevator Starter Kit and an IX | IXG Series IXGW-LC Lift Control Adaptor together. One example shows their outputs connecting to an input in parallel, and another shows how to connect the outputs on the IXGW-LC to the inputs… Read More
Comparing IX-MV7 and IXG-MK Features
The IX-MV7 and IXG-MK Answering Stations are very similar, but there are some key differences. This guide breaks down which features are unique to each station.
IXG Series Network Security Summary
This document goes over different ports and protocols used by IXG Series stations.
Replacing an IXGW-(T)GW Gateway
This app notes covers how to replace an existing IXGW-GW or IXGW-TGW Mobile App Gateway.
Input and Multi-Button Door Station Calling
This manual covers how to configure the inputs on a door station for input calling.
Transferring Calls to Mobile Apps in the Same Unit
This guide covers how to use call transfers to call a group of mobile apps in a unit after the call has gone to the master station.
SIF Signaling Using Legacy Door Stations
This app note describes how to use legacy IX-DA and IX-BA alongside the IXW-MA(A) IP adaptors as part of an IXG Series system.
Updating Station Firmware
This guide covers updating the firmware of IX | IXG Series stations with the IXG Support Tool.
IXG Series – Enabling Secondary Door Release on IX Series Stations Using IXG Mobile
This guide goes over how to enable the secondary door release slider on the IXG Mobile App when it’s communicating with an IX Series door station or IXG Series entrance station with two door release outputs. This lets IXG Mobile unlock two separate doors controlled by the same station.
Exporting and Importing System Configuration Files in IXG Support Tool
This guide covers the process for exporting system configurations from one PC running IXG Support Tool to another.
Option Relay Control in IXG Support Tool
This article goes over programming Option Relay Control in IXG Support Tool. This lets master and guard stations unlock a door using one of the station’s speed dial buttons.
No Door Release Slider on IXG Mobile
This guide covers situations where IXG Mobile receives calls from the door station, but the door release slider is missing.
Locating the System Configuration file
System Configuration files made by the IXG Support Tool are stored in the following directory: C:UsersPublicDocumentsAiphoneIXGSupportToolSystemData… Read More
External Signaling Configuration
This guide goes over how to configure external signaling with the IXG Series. It also covers using the IXW-MA and IXW-MAA IP relays.
IXG Series- Comparing the IXGW-LC and IXGW-LC-RY20
This article goes into the differences between these two lift control adaptors and when they should be used.
IXG Series – IXW-MA Flow Chart
This flow chart explains how the IXW-MA works with IX Series door stations or the IXG-DM7-HID(A) entrance panels to unlock a door. It breaks down the steps that occur between pushing the unlock button on an answering station through the final door release. For programming information, see this guide:… Read More
Programming
Replacing an IXGW-(T)GW Gateway Adaptor
Use the following steps to replace a once-working IXGW-(T)GW Gateway Adaptor within a functioning system. These steps assume the system configuration file is available. Mobile app registration QR codes do not need to be reissued when the IXGW-GW is replaced. Read More
Call Transfers with the IXG Series
This guide goes over different types of call transfers between IXG Series stations.
Specifications
IX and IXG Series Station Operating System (OS) Versions
The OS versions of all the IX and IXG stations are listed below: IX-MV: Linux 2.6 IX-DA, BA, DV, DVF: Linux 2.6 IXW-MA: Linux 2.6 IXGW-LC: Linux 2.6 IX-MV7: Linux 3.10 IX-RS: Linux 2.6 IX-2C7: Linux 2.6 IXG-DM7: Linux 2.6 IXGW-GW: Linux 3.10… Read More
IX-DVF-PR Specifications
Specifications for the IX-DVF-PR door station for the IX | IXG Series with an included card reader.
IXG-2C7 Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw Standby 1.9W, 5.9W Maximum Screen 7″ LCD TFT Touchscreen Resolution WVGA 800×400 Communication Method Full-duplex (depending on the destination station) Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264 BP/MP/HP, motion JPEG Protocols IPv4, IPv6, TCP,… Read More
IXG-2C7-L Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw Standby 1.9W, 6W Maximum Screen 7″ LCD TFT Touchscreen Resolution WVGA 800×400 Communication Method Full-duplex (depending on the destination station) Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264 BP/MP/HP, motion JPEG Protocols IPv4, IPv6, TCP,… Read More
IXG-DM7-BOX Technical Specifications
Line Drawing Specifications Material Steel Construction Mounting Flush wall-mount Weight 3.3 lbs Dimensions 12-1/2″ x 6-1/8″ x 2-3/8″ Compatible Stations IXG-DM7, IXG-DM7-HID… Read More
IXG-DM7-HID Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw For PoE: Standby 5.3W, Maximum 11.6W (48V DC) For Card reader: Standby 1.0W, Maximum 1.6W (12V DC) Camera 1/2.7 inch Color CMOS, HD1280 x 720 Minimum Illumination 5 lux Screen 7″ LCD TFT Touchscreen Resolution WVGA 800×400… Read More
IXG-MK Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw Standby 3.2W, Maximum 7.4W Camera 1/4-type CMOS, VGA 640 x 480 (Approx. 300,000 pixels) Minimum Illumination 15 lux Screen 7″ LCD TFT Touchscreen Resolution WVGA 800×480 Communication Method Full-duplex (depending on the destination station) Audio Codec G.711… Read More
IXGW-GW Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw Standby 2.4W, Maximum 2.9W (48V DC) Protocols IPv4, IPv6, TCP, UDP, SIP, HTTPS, RTP, RTCP, SRTP, SRTCP, IGMP, MLD, SFTP, DHCP, NTP, DNS, MQTT, ICE, DTLS, SDP Encryption TLS 1.0, 1.1, 1.2 Channels 8 Operating Temperature 14°… Read More
IXGW-LC Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw Standby 2.1W, Maximum 4.4W (48V DC) Protocols IPv4, IPv6, TCP, UDP, HTTP, HTTPS, IGMP, MLD, FTP, DHCP, NTP, DNS, TLS Encryption TLS 1.0, 1.1, 1.2 Relays 20 Form C (24V AC/DC 500mA) relays Operating Temperature 14° ~… Read More
KMB-45 Technical Specifications
Line Drawing Specifications Features 45˚ Mullion Mounting Bracket for C-D, GT-D, IF-DA, IX-BA, IX-DA, JO-DA, JP-DA, KB-DAR, KB-DAR-M, or LE-D Can mount to either right or left of the door Mounting Surface mount directly to the wall or mullion Dimensions 5-1/2” H x 5-1/2” W… Read More
SBX-ACE Technical Specifications
Line Drawing Specifications Features Weather resistant Includes space inside for wiring Mounts to 1-gang box or ring Can mount directly to wall surface Material 18 gauge polished stainless steel Mounting Surface mount directly to the wall or 1-gang box Overall Dimensions 7-1⁄16″ H x 9-⅛” W x 4-¼”… Read More
IX | IXG Series Surface Boxes
Station Surface Box IX-DVM SBX-CON1 IX-EA SBX-CON1 IX-DV SBX-CON1 (Straight), SBX-IXDV30 (Angled) IX-DVF SBX-IDVF IX-DVF-4A SBX-IXGDM7 IX-DVF-6 SBX-IXGDM7 IX-DVF-L SBX-IDVFRA IX-DVF-HW Surface Box Included IX-DVF-PR SBX-IDVFRA IX-DVF-10KP SBX-IXGDM7 IX-DVF-RA SBX-IDVFRA IX-DVF-2RA SBX-IDVFRA IX-SSA-RA SBX-IDVFRA IX-SSA-2RA SBX-IDVFRA IX-SS-2G SBX-2G/A IX-SSA SBX-IDVF IX-NVP SBX-NVP/A IX-NVP2 SBX-NVP/A IX-NVP-2DC SBX-NVP/A IX-NVP-2DCL SBX-NVP/A IXG-DM7-HID(A) SBX-IXGDM7… Read More
Videos
