Summary
If the configuration of a system is lost it is possible to recover it using Support Tool.
Solution
To successfully restore a system’s configuration using Support Tool, all stations must be found by the station search, and the ID and password of each station must be known. Any stations not found by the station search will result in partially recovered configuration file which will be corrupt and unusable. Systems with IX Mobile, IX-1/10AS, and IX-PAs will also be unrecoverable.
- Within Support Tool, choose Tools and then select Restore Setting File.
Selecting Station Search will search the network for IX Series stations. This is the same search as Association Settings process performed during the initial programming. The same networking rules will apply. Doing this process in a controlled environment, on an unmanaged switch, will provide the best results. Once the stations are found, the following information is required:
- A new, unique, system name
- ID and password for each station (there are no default values)
- Select each station and click Apply.