User ID and Password and ONVIF ID and Password
Step 1
Logging into an Axis camera requires an admin (User) ID and password. However this ID and password are not the ID and password used to register the camera to Support Tool. This user list is located under Security Options > Security > Users.
Step 2
The ID and password needed to register the camera to Support Tool is found under System Options > Security > ONVIF. Note that this setting layer could vary depending on the AXIS camera you have. It is possible that there is no default value here and will need to be set.
Step 3
AXIS recommends Administrator rights of User group for the most VMS and ONVIF clients.
Date and Time
AXIS cameras require ONVIF clients to have a time difference between the camera and the client to be less than 5 seconds. AXIS recommends disabling the Reply Attack Protection if your AXIS cameras and ONVIF clients do not use an NTP server. You can find this option under System Options > Advanced > Plain Config.
Select WebService from the combo box then remove the check mark from “Enable” for Replay Attack Protection.
Tutorial Video
The following video from AXIS (not produced by Aiphone) explains this process in more detail.
https://www.youtube.com/watch?v=B26fD5iKWM4