TECHNICAL KNOWLEDGE BASE
IS Series
IS Series
IS Series Flexible Hardwired Intercom with IP Capability
IS Series
How-to Video: IS Series Network Direct Video 9 – Time and Date Setting, Video Setting, System Update
SBX-ACE Technical Specifications
Line Drawing Specifications Features Weather resistant Includes space inside for wiring Mounts to 1-gang box or ring Can mount directly to wall surface Material 18 gauge polished stainless steel Mounting Surface mount directly to the wall or 1-gang box Overall Dimensions 7-1⁄16″ H x 9-⅛” W x 4-¼”… Read More
Accessing the Web Interface of Legacy Aiphone Stations
This guide explains how to access the web interface IS and IX Series stations that are not accessible on current browsers.
Setting Up Transfer Schedule
Summary Explanation IS Series local system and IP transfer scheduling. Solution This is a guide on how to design a schedule that meets these common requirements: Monday to Friday transfers start at 6:30pm and ends at 7am the next day Saturday and Sunday transfers all day long (this is… Read More
How to factory default an IS-CCU
Summary Steps to reset the IS-CCU to factory default settings. Solution The cover of the IS-CCU will need to be removed to access dip switches on a specific PCB. Step 1 Disconnect power from the IS-CCU and remove its cover. The cover is fastened by two screws on… Read More
IS-RS Volume Increase with External Speaker
Summary Information on increasing the volume of the IS-RS ringtone using an external speaker. Solution The IS-RS outputs about a 0.5 W, which may not be enough for noisy applications. A self-amplified speaker will need to be used, wired to the SP and SE terminals. This will also require a resistor… Read More
How to Factory Default an IS-IP Station
Summary Steps on how to reset an IS-IP station to factory default settings. Solution If the login/password has been changed/lost or you otherwise can not get into the station, factory reset it by following the steps below. Step 1 Remove power from the station and remove the back… Read More
IS Local System Cat‑5e/6 Pinout
Summary Description of what each pair in the Cat‑5e/6 is used for in an IS Series local system. Solution Each pair in the Cat‑5e/6 cable carries a different signal. This is the TIA/EIA 568B wiring standard: Pair 1, pins 4,5 (Blue/Blu-Wht): Audio signal Pair 2, pins 1,2 (Org-Wht/Org):… Read More
Downloading IS Series System Log Files
Summary Steps on how to download the System Log for troubleshooting purposes. Solution To download the system log data, do the following: Access the IS-CCU or Host/Client unit via web browser. Click System Log in the table of contents on the left side of the window. Click Download to open… Read More
Downloading and Uploading Setting Files
Summary Steps to download and upload setting files from an IS-IP station. Solution Downloading a Setting File Open a web browser and enter “https://” followed by the IP address of the device into the address bar. Click past the security certificate error, select a language, and login to the… Read More
IS-IP Global System Configuration Rules
Summary IS-IP Series global system configuration rules. Why do I need to use a global IS Series system? You need a global IS Series system when sites are separated by the internet without a VPN, or when the VPN does not support IGMP data. What if I have… Read More
IS Door Station Camera Specifications
Summary A table of the camera specifications for the IS Series door stations. … Read More
IS-IP Bandwidth Requirements
Summary IS-IP Series station bandwidth requirements. Solution Below is a chart that shows bandwidth used based on the frame rate and quality settings for IS-IP Series. The image sizes in this chart are approximate. The bandwidth will change based on the image size. The formula is: (Frame Rate x… Read More
IS Series Sound File Requirements
Summary IS Series local system MP3 requirements used for chimes and bells. Solution The MP3 must meet the following requirements to be compatible with the IS-CCU. 64kbps 44.1 kHz Mono 2.5Mb max size Remove any IDV2 or IDV3 tags. You can create a… Read More
PoE Requirements and Usage for IS Series
Summary PoE requirements for each IS Series station. IS-IPMV 60mA, 4 W at 48V DC (Class 0) IS-IPDV (and other door stations) 85mA, 4 W at 48V DC (Class 0)… Read More
IS-IPC Talk Paths Reference guide
Summary The following guide shows the different available talk paths for an IS Series hybrid system, in use with an IS-IPC. IS-IPMV and IS-SOFT can only receive one call at a time, although a higher priority call will end a normal… Read More
IS-SOFT on Multiple User PC
Summary IS-SOFT on multiple user PC does not work when a different user logs in. IS-SOFT is assumed to need to be reinstalled in common area. When reinstalling the software, you get a license key error. Example: IS-SOFT installed under USER1 on PC and works fine. USER1 then logs… Read More
IS Series “You are already logged in” Error
Summary “You are already logged in” appears when attempting to log into an IS Series station. This typically happens when the browser restarts or closes without properly logging out of the IS Series station. Solution Power cycle the IS Series station you are attempting to login to. The message… Read More
IS-IPC Constantly Power Cycling/Restarting
Summary If the IS-IPC’s primary function is to provide the telephone transfer feature to a local system, and does not connect to a network, the IS-IPC appears to restart occasionally, making the system unavailable for a few minutes. Solution The IS-IPC requires a constant network connection, even if it… Read More
Multiple Common Network IS-IP Systems with Splicing Video Images
Summary Multiple, common network IS-IP Series systems sometimes have interlacing video between its door station and a different system’s door station. Solution If there are multiple isolated systems on a network, a change to the multicast address for each system must be made. For example, if there are 10 schools… Read More
Moving IS-SOFT From One PC to Another
Summary Steps on how to move IS-SOFT from one PC to another. Solution Follow the steps listed below: If you can open the software on the old PC, you will want to copy over certain information before you set up the second PC. If the first PC is completely… Read More
IS-SOFT “Unhandled Error Exception .1026” Windows Error
Summary IS-SOFT crashes on use, PC event log shows “1026 error”. Solution The most common cause of this error is IS-SOFT is installed in one location of the PC and then uninstalled and reinstalled to a different file location on the same PC. This will cause a directory entry… Read More
Partitioning an IS System
Summary The IS Series system can be partitioned in two different ways through a few programming steps. Solution The IS Series system can be partitioned in the following ways: What master stations a door station will call. What stations appear during a master station’s scan monitor function. Programming a… Read More
IS-SOFT Communication Errors
Summary A few of the most common IS-SOFT communication errors, what they mean and how to solve them. Solution “Connection with the central control unit has failed”, “Setting file cannot be acquired”, and “Communication with the central control unit is not possible” are the three most common communication errors… Read More
Adding an IS-IP Client to an Existing System
Summary Programming steps on how to add a new station to an existing system. Solution Adding a new station to an existing system requires logging into both the host and the new client station. Make sure you have the IP address, username and, password available. Log into the… Read More
Adding an IS-SOFT Client to an Existing System
Summary Programming steps on how to add a new station to an existing system. Solution Adding a new station to an existing system requires logging into both the host and the new client station. Make sure you have the IP address, username and, password available. Configure the New… Read More
IS-IPC Telephone Settings
Summary An explanation on telephone settings with the IS Series used with an IS-IPC. Solution The following settings can be made for communicating with a telephone. Use this function with the default setting: however, some features may not operate correctly depending on the exchange, PBX, etc. In that case,… Read More
IS-IP Multicast Information
Summary Information and troubleshooting tips for Multicast. Solution Multicast groups have not been created or routed on a network to allow specific functions and features of the IS-IP Series system. IS-IP Series System and Multicast This is a document detailing how the IS-IP Series system utilizes uses… Read More
IS-SOFT “Capacity is full” Error
Summary “Capacity is full” error message when IS-SOFT receives an incoming call or attempts to manually call a video door station. Solution When an IS-IP Series door station calls into IS-SOFT, and the directory of recorded video and audio is beyond the limits of the max recording… Read More
Application Notes
IS-RS Volume Increase with External Speaker
Summary Information on increasing the volume of the IS-RS ringtone using an external speaker. Solution The IS-RS outputs about a 0.5 W, which may not be enough for noisy applications. A self-amplified speaker will need to be used, wired to the SP and SE terminals. This will also require a resistor… Read More
Adding an IS-IP Client to an Existing System
Summary Programming steps on how to add a new station to an existing system. Solution Adding a new station to an existing system requires logging into both the host and the new client station. Make sure you have the IP address, username and, password available. Log into the… Read More
Adding an IS-SOFT Client to an Existing System
Summary Programming steps on how to add a new station to an existing system. Solution Adding a new station to an existing system requires logging into both the host and the new client station. Make sure you have the IP address, username and, password available. Configure the New… Read More
Common Issues
IS Series “You are already logged in” Error
Summary “You are already logged in” appears when attempting to log into an IS Series station. This typically happens when the browser restarts or closes without properly logging out of the IS Series station. Solution Power cycle the IS Series station you are attempting to login to. The message… Read More
IS-SOFT on Multiple User PC
Summary IS-SOFT on multiple user PC does not work when a different user logs in. IS-SOFT is assumed to need to be reinstalled in common area. When reinstalling the software, you get a license key error. Example: IS-SOFT installed under USER1 on PC and works fine. USER1 then logs… Read More
IS-IPC Constantly Power Cycling/Restarting
Summary If the IS-IPC’s primary function is to provide the telephone transfer feature to a local system, and does not connect to a network, the IS-IPC appears to restart occasionally, making the system unavailable for a few minutes. Solution The IS-IPC requires a constant network connection, even if it… Read More
Multiple Common Network IS-IP Systems with Splicing Video Images
Summary Multiple, common network IS-IP Series systems sometimes have interlacing video between its door station and a different system’s door station. Solution If there are multiple isolated systems on a network, a change to the multicast address for each system must be made. For example, if there are 10 schools… Read More
IS-SOFT “Unhandled Error Exception .1026” Windows Error
Summary IS-SOFT crashes on use, PC event log shows “1026 error”. Solution The most common cause of this error is IS-SOFT is installed in one location of the PC and then uninstalled and reinstalled to a different file location on the same PC. This will cause a directory entry… Read More
IS-SOFT Communication Errors
Summary A few of the most common IS-SOFT communication errors, what they mean and how to solve them. Solution “Connection with the central control unit has failed”, “Setting file cannot be acquired”, and “Communication with the central control unit is not possible” are the three most common communication errors… Read More
IS-SOFT “Capacity is full” Error
Summary “Capacity is full” error message when IS-SOFT receives an incoming call or attempts to manually call a video door station. Solution When an IS-IP Series door station calls into IS-SOFT, and the directory of recorded video and audio is beyond the limits of the max recording… Read More
Programming
How to factory default an IS-CCU
Summary Steps to reset the IS-CCU to factory default settings. Solution The cover of the IS-CCU will need to be removed to access dip switches on a specific PCB. Step 1 Disconnect power from the IS-CCU and remove its cover. The cover is fastened by two screws on… Read More
How to Factory Default an IS-IP Station
Summary Steps on how to reset an IS-IP station to factory default settings. Solution If the login/password has been changed/lost or you otherwise can not get into the station, factory reset it by following the steps below. Step 1 Remove power from the station and remove the back… Read More
Downloading IS Series System Log Files
Summary Steps on how to download the System Log for troubleshooting purposes. Solution To download the system log data, do the following: Access the IS-CCU or Host/Client unit via web browser. Click System Log in the table of contents on the left side of the window. Click Download to open… Read More
Downloading and Uploading Setting Files
Summary Steps to download and upload setting files from an IS-IP station. Solution Downloading a Setting File Open a web browser and enter “https://” followed by the IP address of the device into the address bar. Click past the security certificate error, select a language, and login to the… Read More
IS-IP Global System Configuration Rules
Summary IS-IP Series global system configuration rules. Why do I need to use a global IS Series system? You need a global IS Series system when sites are separated by the internet without a VPN, or when the VPN does not support IGMP data. What if I have… Read More
Setting Up Transfer Schedule
Summary Explanation IS Series local system and IP transfer scheduling. Solution This is a guide on how to design a schedule that meets these common requirements: Monday to Friday transfers start at 6:30pm and ends at 7am the next day Saturday and Sunday transfers all day long (this is… Read More
Partitioning an IS System
Summary The IS Series system can be partitioned in two different ways through a few programming steps. Solution The IS Series system can be partitioned in the following ways: What master stations a door station will call. What stations appear during a master station’s scan monitor function. Programming a… Read More
Specifications
IS Door Station Camera Specifications
Summary A table of the camera specifications for the IS Series door stations. … Read More
SBX-ACE Technical Specifications
Line Drawing Specifications Features Weather resistant Includes space inside for wiring Mounts to 1-gang box or ring Can mount directly to wall surface Material 18 gauge polished stainless steel Mounting Surface mount directly to the wall or 1-gang box Overall Dimensions 7-1⁄16″ H x 9-⅛” W x 4-¼”… Read More
Tips
IS Local System Cat‑5e/6 Pinout
Summary Description of what each pair in the Cat‑5e/6 is used for in an IS Series local system. Solution Each pair in the Cat‑5e/6 cable carries a different signal. This is the TIA/EIA 568B wiring standard: Pair 1, pins 4,5 (Blue/Blu-Wht): Audio signal Pair 2, pins 1,2 (Org-Wht/Org):… Read More
IS-IP Bandwidth Requirements
Summary IS-IP Series station bandwidth requirements. Solution Below is a chart that shows bandwidth used based on the frame rate and quality settings for IS-IP Series. The image sizes in this chart are approximate. The bandwidth will change based on the image size. The formula is: (Frame Rate x… Read More
IS Series Sound File Requirements
Summary IS Series local system MP3 requirements used for chimes and bells. Solution The MP3 must meet the following requirements to be compatible with the IS-CCU. 64kbps 44.1 kHz Mono 2.5Mb max size Remove any IDV2 or IDV3 tags. You can create a… Read More
PoE Requirements and Usage for IS Series
Summary PoE requirements for each IS Series station. IS-IPMV 60mA, 4 W at 48V DC (Class 0) IS-IPDV (and other door stations) 85mA, 4 W at 48V DC (Class 0)… Read More
Moving IS-SOFT From One PC to Another
Summary Steps on how to move IS-SOFT from one PC to another. Solution Follow the steps listed below: If you can open the software on the old PC, you will want to copy over certain information before you set up the second PC. If the first PC is completely… Read More
IS-IP Multicast Information
Summary Information and troubleshooting tips for Multicast. Solution Multicast groups have not been created or routed on a network to allow specific functions and features of the IS-IP Series system. IS-IP Series System and Multicast This is a document detailing how the IS-IP Series system utilizes uses… Read More