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Summary

The proper audio input is selected, and the mic has been tested to work outside of IX-SOFT, but the device communicating with IX-SOFT cannot hear it.   

Cause

It is possible that a local antivirus or firewall is preventing the software from accessing it.   

Solution

An AV/firewall can tag IX-SOFT as being a potential threat via its Host Intrusion Prevention shields. These shields are designed to keep track of application activities in the system and regulates the activity of applications depending on their listed status. This is to prevent malicious software from accessing the microphone of the PC without the user's knowledge.    The PC admin may have to manually find which shield is blocking IX-SOFT if it is not logged as a direct threat in any of the active scans or policies. They will need to locate the instances of IX-SOFT inside the Application Rights list (there may be multiple) and manually assign system access.    This is one possible way to address this issue, and solutions will vary by AV/firewall applications.  [post_title] => IX-SOFT Microphone Issues [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-soft-microphone-issues [to_ping] => [pinged] => [post_modified] => 2021-04-22 16:29:41 [post_modified_gmt] => 2021-04-22 23:29:41 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-soft-microphone-issues/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 36627 [post_author] => 23 [post_date] => 2021-02-01 16:43:56 [post_date_gmt] => 2021-02-02 00:43:56 [post_content] =>

Summary

PoE requirements for each IX Series station.  

IX-MV

90mA, 4.32 W  

IX-DA (and other door stations)

110mA, 5.28 W   [post_title] => PoE Requirements and Usage for IX Series [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => poe-requirements-and-usage-for-ix-series [to_ping] => [pinged] => [post_modified] => 2021-02-01 16:43:56 [post_modified_gmt] => 2021-02-02 00:43:56 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/poe-requirements-and-usage-for-ix-series/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 36628 [post_author] => 23 [post_date] => 2021-04-22 16:46:47 [post_date_gmt] => 2021-04-22 23:46:47 [post_content] => The IX-DA and IX-DF have a camera resolution of 240k with a focal length of 1.8mm. [post_title] => IX-DA/DF Camera Resolution & Focal Length [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-da-df-camera-resolution-focal-length [to_ping] => [pinged] => [post_modified] => 2025-04-10 08:05:44 [post_modified_gmt] => 2025-04-10 15:05:44 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-da-df-camera-resolution-focal-length/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 36630 [post_author] => 23 [post_date] => 2021-04-09 17:38:30 [post_date_gmt] => 2021-04-10 00:38:30 [post_content] =>

Volume Settings

The IX Series has multiple different settings for a station's volume. The most common settings are:   Handset Transmit The transmit volume using a handset while in communication or paging.   Handset Receive The receive volume using a handset while communicating. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Hands-Free Transmit The transmit volume while communicating and paging in hands-free mode.   Hands-Free Receive The receive volume while communicating in hands-free mode. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Headset Jack Transmit The transmit volume while using a device plugged into the headset jack.   Headset Jack Receive The receive volume while using a device plugged into the headset jack.   Transmit The transmit volume during communication and while being monitored.   Receive The receiving volume during communication. [mkb-info] For IX-DV, IX-DVF(-*), and IX-SSA(-*), "Receive" is the setting of the receive volume while communicating. For other stations, "Receive" is the setting of the receive volume while communicating and paging. This value also sets the ringback tone volume. [/mkb-info] Ringtone The volume for the ringtone and paging tone of a station.   Paging The volume of an incoming page for IX-DV, IX-DVF(-*), and IX-SSA(-*) stations. [post_title] => Changing Volume Settings [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => changing-volume-settings [to_ping] => [pinged] => [post_modified] => 2025-04-10 07:48:56 [post_modified_gmt] => 2025-04-10 14:48:56 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/changing-volume-settings/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 36607 [post_author] => 23 [post_date] => 2021-04-22 16:29:41 [post_date_gmt] => 2021-04-22 23:29:41 [post_content] =>

Summary

The proper audio input is selected, and the mic has been tested to work outside of IX-SOFT, but the device communicating with IX-SOFT cannot hear it.   

Cause

It is possible that a local antivirus or firewall is preventing the software from accessing it.   

Solution

An AV/firewall can tag IX-SOFT as being a potential threat via its Host Intrusion Prevention shields. These shields are designed to keep track of application activities in the system and regulates the activity of applications depending on their listed status. This is to prevent malicious software from accessing the microphone of the PC without the user's knowledge.    The PC admin may have to manually find which shield is blocking IX-SOFT if it is not logged as a direct threat in any of the active scans or policies. They will need to locate the instances of IX-SOFT inside the Application Rights list (there may be multiple) and manually assign system access.    This is one possible way to address this issue, and solutions will vary by AV/firewall applications.  [post_title] => IX-SOFT Microphone Issues [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-soft-microphone-issues [to_ping] => [pinged] => [post_modified] => 2021-04-22 16:29:41 [post_modified_gmt] => 2021-04-22 23:29:41 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-soft-microphone-issues/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 1019 [max_num_pages] => 255 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => 1 [query_vars_hash:WP_Query:private] => 2e28e59927a0e43176b2b9b8cab58d8f [query_vars_changed:WP_Query:private] => [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) )