How about we start off with a quick show of hands—how many of you look forward to calling technical support? Anyone? Hello? You still there, or did you give up?
We all know how we feel about calling technical support for help—especially with a problem many of us would rather solve on our own. It is your last resort. That desperation call, followed by waiting, waiting, and more waiting for someone to answer the phone.
And then, if that is not bad enough, by the time someone answers your call (if you have not hung up already), you must explain what you need, and answer more questions than you want to handle. You are frustrated and on a tight schedule, and it is just not how you want to spend your time.
Just like many tech companies, Aiphone’s support team is busier than ever and hold times are longer than we want them to be. We do try our best to get to everyone, but the reality is that it is not always possible, and for that we heartily apologize.
QuikTech Knowledgebase – Your Most Asked Technical Questions
To minimize frustration and to provide even better support, we built a new online knowledgebase called QuikTech. This free, mobile-friendly, always available learning resource is a comprehensive set of articles that answer the most asked technical questions about our most popular products.
QuikTech was developed as a resource for installers of our intercom products. In a way you can say it was written by installers— for installers, since it is people just like you who have called asking us these same questions. It’s like having a Technical Support Rep at your fingertips, 24/7!
“We realized 20 years ago that we couldn’t keep up with the demand to design systems over the phone, so we developed QuikSpec for self-service system design. We now realized we needed an online interactive self-service tool to assist technicians with questions about installation, wiring, and programming. We are happy to launch QuikTech for this purpose. We will continue to grow and add more content to ensure QuikTech becomes as integral to our business as QuikSpec has become. ”
Joy Sweet, Senior Manager Technical and Customer Services
QuikTech is not the typical FAQ with less ––than-helpful questions that force you to scroll through an endless unorganized list. QuikTech is highly searchable and organized into two main sections:
Most popular products – IX Series, IXG Series, GT Series, JO Series, and JP Series
Legacy products – JF Series, KB Series, LEM, Series, LEF Series, and NHX Series
A third section lists the most viewed, most liked, and the newest articles. This listing is dynamic—as it updates automatically based how all other users interact with the system. The more it is used, the better it becomes.
At launch, we have over 200 articles ready to quickly get you back on the job. No more delays in getting customers up and running, no more bosses asking what is taking so long. Happy boss— happy life.
Check out the new QuikTech knowledgebase and let us know what you think!
