Solution Showcase
THE SCENARIO
Located across seven cities were nine local fire stations that were staffed by firefighters 24/7. When emergency calls came from dispatchers, the firefighters at the station closest to the emergency would be absent while responding to another call. This caused delays in getting responders to react to emergency calls, which could become life and death situations.
Fire chiefs recognized they needed a reliable method for dispatch calls to automatically be transferred to one of the other stations. They also wanted the same system to give them a way to reach each other from one fire station to the next without an additional phone line.
THE SOLUTION
Fire chiefs at each of the nine local fire stations opted for an IP video intercom system with PBX integration. Their PBX with delay transfer capability provided the exact forwarding feature they desired.
If an emergency call was dispatched to a fire station where no one could answer, it would be forwarded to the next fire station. The call would continue to transfer until answered.
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