THE SCENARIO:
Staff and nurses at an assisted-living facility served an urban community. The facility was a single-story building that was always at capacity. Residents required individual accommodation, ranging from clinical administration to shuttle services. A full staff and rotating ARNPs (advanced registered nurse practitioners) served the residents.
Every resident required a daily welfare check since health levels varied. This presented a recurring challenge since the main entrance was kept locked—visitors would be left waiting outside until someone returned to the front desk.
The facility needed a visitor screening system that would offer them flexibility for their roaming work style. The system needed to provide internal communication between staff and residents. This would allow residents to reach staff directly from their units. Staff could use the same system to call residents, as well as greet visitors at the entrance.
THE SOLUTION:
The facility manager chose a versatile IP multi‑tenant intercom system with mobile app capability.
The station at the main entrance provided convenient keycode access for all staff. It was easily programmed for calls to only reach the front desk for visitor screening. If staff or the ARNPs were away from the front desk station, calls could be answered using their smartphone. Visitors were no longer left waiting outside if the front desk was unattended.
Each resident had an interior station and could call a nurse with the tap of a button. The same system allowed staff to reach residents with any notifications, like visitor arrivals or medication intervals.
Read the full Solution Showcase here.
