BUILDING BUSINESS | CREATING CONNECTIONS | SHARING SUCCESS
We are Aiphone, your partner in security communication solutions. Far from a startup, we have been the worldwide industry leader for over 70 years. We are proud to say our breadth of product options, unrivaled service, and outstanding support are unmatched by any other intercom manufacturer across the globe.
Working with us creates new opportunities and significant advantages. In this article, we highlight a few examples of where we helped solve integrator pain points to ensure customer satisfaction. If your organization relates to any of these customer stories, we can support you and help eliminate your intercom frustrations.
SYSTEM DESIGN TOOL TAKES OUT THE GUESSWORK
The Integrator Pain Point: Spending too much time finding compatible stations for a customer’s unique system requirements.
The Story: Owners of an office high-rise with an attached parking garage reached out to a well-known integrator to help design their security platform. Since intercoms were needed in various locations, a different station type and style were required to accommodate the specific areas. The intercom manufacturer for this project did not have an online tool or method for the integrator to easily find and select components with the exact form and functions the customer required.
Instead, the integrator spent the better part of two days searching the manufacturer’s website and trying to connect with their reps via phone, only to discover the manufacturer was not able to supply the necessary components.
The Aiphone Advantage: To ensure their customer’s satisfaction, the integrator had to select a different manufacturer who could provide the assortment of stations—they chose an Aiphone system. Since Aiphone offered a free online system design tool, the integrator was able to get a complete andd accurate parts list based on the criteria the customer required. Swiftly.
Read the full article to learn more about how Aiphone’s vast library of online tools and resources are second to none.
