IS-SOFT “Unhandled Error Exception .1026” Windows Error

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Summary

IS-SOFT crashes on use, PC event log shows “1026 error”.

 

Solution

The most common cause of this error is IS-SOFT is installed in one location of the PC and then uninstalled and reinstalled to a different file location on the same PC. This will cause a directory entry that points to a non-existing file location.

Follow the steps below:

  1. Uninstall IS-SOFT
  2. Browse to C:\ProgramData\Aiphone
  3. Delete all files in the location
  4. Reinstall IS-SOFT

 

 

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