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Technical Support

Aiphone's Technical Support Department is available Monday thru Friday between the hours of 6:00 AM and 4:30 PM Pacific Time. Our highest telephone call volumes occur between the hours of 11:30 am and 1:30 pm Pacific Time. Calling outside of this 2 hour window will reduce the wait time before speaking with a technician.

Our technical staff can assist you in specifying a new system, answering wiring, installation, and compatibility questions, or troubleshooting existing systems. The technical staff can also provide you with custom wiring diagrams on some systems. To obtain a custom wiring diagram, e-mail or fax us your list of equipment and we should be able to provide you a diagram by the next business day.

Contact Us 

If you'd like to talk online with a member of our technical support departments, try our QuikChat service.

Open twenty-four hours a day, seven days a week, our QuikSpec program specifies the majority of our systems. It's free and convenient to use! Click here to get started.

Remote Support Session » Log in here for your remote support session. More »
Installation Tips »
Compatibility »
Terminology »
Feedback » As a leader in the security and communication industry, Aiphone continuously strives to improve. You can help us by providing feedback on our brief survey. Your responses will help guide and improve our future products and services and also qualifies you for our quarterly drawing of a $50 Visa gift card. More »
Technical Support

Aiphone's Technical Support Department is available Monday thru Friday between the hours of 6:00 AM and 4:30 PM Pacific Time. Our highest telephone call volumes occur between the hours of 11:30 am and 1:30 pm Pacific Time. Calling outside of this 2 hour window will reduce the wait time before speaking with a technician.

Our technical staff can assist you in specifying a new system, answering wiring, installation, and compatibility questions, or troubleshooting existing systems. The technical staff can also provide you with custom wiring diagrams on some systems. To obtain a custom wiring diagram, e-mail or fax us your list of equipment and we should be able to provide you a diagram by the next business day.

Contact Us 

If you'd like to talk online with a member of our technical support departments, try our QuikChat service.

Open twenty-four hours a day, seven days a week, our QuikSpec program specifies the majority of our systems. It's free and convenient to use! Click here to get started.

Remote Support Session Installation Tips Compatibility Terminology Feedback