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Support
Customer Service » Aiphone’s Customer Service Department is available between the hours of 6:00 AM and 4:30 PM Pacific Time. The Customer Service staff can provide you general pricing information, order tracking information and literature requests. Please contact us directly if you have other questions. More »
Technical Support » Aiphone's Technical Support Department is available Monday thru Friday between the hours of 5:00 AM and 4:30 PM Pacific Time. Our highest telephone call volumes occur between the hours of 11:30 am and 1:30 pm Pacific Time. Calling outside of this 2 hour window will reduce the wait time before speaking with a technician.Our technical staff can assist you in specifying a new system, answering wiring, installation, and compatibility questions, or tr... More »
QuikSpec Plus » Save product specifications to your QuikSpec Plus profile as well as export your specs in several popular formats. More »
QuikChat » Talk real time with a member of our technical support or customer service departments. (Only available for the United States and Canada.) More »
Customer Login » Our B2B web portal is for direct account customers to access important product and account information 24/7! You will be able to look up: Pricing; Product Availability; Order Status (open or shipped); Package Tracking; Invoice Inquiry; Payment Inquiry More »
Online Training » Aiphone is pleased to offer several online courses. The sales courses help you understand where Aiphone fits in the security and communication market, while the technical courses guide you through installation of our IS and AX Series products. More »
Ordering Literature » To order your literature, completely fill out this form and click the submit button. Your literature will be shipped from our Redmond, WA warehouse within four business days. All literature is sent via USPS or UPS Ground. If you require a different shipment method, please contact our Customer Service Department at (800) 692-0200. To download electronic copies of any of our brochures or catalog, visit our downloads page.   More »
Remote Support Page » Log in here for your remote support session. More »
Warranty, Repairs & Returns »
Support
Customer Service Technical Support QuikSpec Plus QuikChat Customer Login Online Training Ordering Literature Remote Support Page Warranty, Repairs & Returns