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Customer Service

Aiphone’s Customer Service Department is available between the hours of 6:00 AM and 4:30 PM Pacific Time. The Customer Service staff can provide you general pricing information, order tracking information and literature requests. Please contact us directly if you have other questions.

Order Information » Checking on a Previously Placed Order? Contact the company where the order was placed. Call Aiphone toll free (800) 692-0200, 6:00 AM to 4:30 PM, Pacific Time E-mail Customer Service Have as much information as possible available when contacting us. We will need your account number, PO # (if applicable), the date the order was placed, and what was contained in the order. If you DO NOT have a direct account with Aiphone: Contact your local represe... More »
Pricing Information » If you DO NOT have a direct account with Aiphone: Visit our "Distributor Locator" for a list of distribution locations in your area. You may also contact your local area representative. They will be able to provide you with distributors where you may purchase Aiphone equipment. For a list of area representatives, click here. If you have a direct account with Aiphone: Sign up for our "Customer Portal" for 24/7 access to your account information FA... More »
Warranty, Repairs & Returns » WARRANTY Aiphone warrants its products to be free from defects in material and workmanship under normal use and service for a period of one, two, or three years (depending on the product) after installation to the ultimate user. Proof-of-purchase is required to verify warranty period, otherwise warranty will be based on product lot code.  Products with Extended Warranties From the date of installation to the ultimate user, video intercom products... More »
Ordering Literature » To order your literature, completely fill out this form and click the submit button. Your literature will be shipped from our Redmond, WA warehouse within four business days. All Literature is sent via USPS or UPS Ground. If you require a different shipment method, please contact our Customer Service department at (800) 692-0200.   More »
Feedback » As a leader in the security and communication industry, Aiphone continuously strives to improve. You can help us by providing feedback on our brief survey. Your responses will not only help guide and improve our future products and services but will also qualify you for our quarterly drawing of a $50 Visa gift card. More »
Customer Service

Aiphone’s Customer Service Department is available between the hours of 6:00 AM and 4:30 PM Pacific Time. The Customer Service staff can provide you general pricing information, order tracking information and literature requests. Please contact us directly if you have other questions.

Order Information Pricing Warranty, Repairs & Returns Ordering Literature Feedback